I have received my computer back from Apple's Texas repair center in Houston last Friday night. This is the second time I sent the MacBook Pro (first generation) to the Genius Bar covered by AppleCare. The first time, they replaced my LCD inverter and that got rid of my problem with the buzzing.
The buzzing returned more consistently every day, and this time, I was expecting the service to be somewhat the same. I was surprised to learn that the Apple technician not only replaced the LCD inverter, the LCD panel was replaced, the logic board was replaced, as was the Super Drive and a 1 GB DIMM of RAM. Wow!
When the computer was turn on, however, I noticed the display was rather blue. It was not only a little cooler, but it was noticeable cooler, as if there was another layer of blue-tinted film in the display. Using the built in color calibrator for ColorSync did not yield any nice results. My eyes have been strained by trying to calibrate this LCD this way.
I am waiting on Ricky's color calibrator, held hostage by Adrian. I hope it'll fix it. Otherwise, Apple's going to be hearing from me a third time...
As a result, even after a week and a half of the computer being in the shop, I'd rather not use the blue-ish MacBook Pro for now. I will still use the iPhone as my primary device. My photo work will have to be put on hold because of this. While I am glad Apple was able to help make my notebook run like new (for the most part), the LCD has made me very frustrated.
"Gifts" received at this time of this post:
1. MacBook Pro repair replacing nearly all components with refurbished parts, by Apple.
2. Ricky's Pantone Huey, from Adrian. (pending)
3. Crumpler's 'The Considerable Embarrassment' bag from my sister, but really from myself.
4. A box of Entenmann's chocholate chip cookies, from my train buddy.
5. Fieldrunners from the iTunes App Store.
Edit:
6. Lysol for my cubicle.
7. Dinner with the family.
Showing posts with label applecare. Show all posts
Showing posts with label applecare. Show all posts
MacBook Pro in for Repair
A little rant:
Yesterday, my admiration for Apple and its products has diminished slightly after dealing with an Apple Store SoHo Genius (whose name isn't James). I realize how easy it is to get captured by the Apple media and propaganda, but I also realize how easy it is to dislike Apple for its practices of simplicity at the expense of control. For example, there is no reason an Apple-branded USB to Ethernet adapter can be used only for the MacBook Air.
How Apple does things, it does very well. What Apple does, though, sometimes doesn't sit well with even the most die-hard of Apple fans.
I feel like saying Apple does not genuinely care for its customers (most big and successfully companies don't). But I would have to remind myself that Apple, Inc. is a company after all and in it for the engineering, design, and business.
Yesterday, my admiration for Apple and its products has diminished slightly after dealing with an Apple Store SoHo Genius (whose name isn't James). I realize how easy it is to get captured by the Apple media and propaganda, but I also realize how easy it is to dislike Apple for its practices of simplicity at the expense of control. For example, there is no reason an Apple-branded USB to Ethernet adapter can be used only for the MacBook Air.
How Apple does things, it does very well. What Apple does, though, sometimes doesn't sit well with even the most die-hard of Apple fans.
I feel like saying Apple does not genuinely care for its customers (most big and successfully companies don't). But I would have to remind myself that Apple, Inc. is a company after all and in it for the engineering, design, and business.
Back with my Mac
It turns out that the AppleCare's 'Next Day' service with DHL took two days. When I posted the previous entry: DHL to the Rescue ... Maybe, the package was actually still in Houston. Go figure ...The repair slip (all of which was of no charge to be because of my trusty AppleCare Warranty), indicated that a few components were switched out. Indeed, it does feel a bit different, but the second I cracked open the computer and turned it on, it started to buzz again, albeit, not as loudly. I was disappointed, but at the same time, I am extremely glad I got my computer back safely. It came with a free carboard box and foam packaging as well, which is always a plus.
Edit: Check out the box from yesterday's POTD.